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General Question
Our office is open from 9:00 am – 5:30 pm from Monday – Friday every week, however our Customer support is open 24/7.
The Customer ID is a unique identification number given to every Customer having a Home/Business connection with AirJaldi. Uses of Customer ID:
- Online Payment
- Client Portal
- To raise complaints/queries faster without addressing your name
Notice
Your queries and complaints will be handled faster if you have your customer ID number handy.
You can drop a mail at [email protected] or call us on our toll free helpline 1800 121 3648
New Connection Question
- Check to see if receiver device and wifi router are all powered on or turned on properly.
- Make sure your switches connected to the internet devices are not burnt and are in working condition.
- If they are on, check for loose cables to the connecting devices on the adaptor and wireless device.
- Check your antenna/receiver for direction and make sure they are not loosely installed.
- Check if your cables are not cut or you suspect water in the cable.
- Try restarting all the network equipment and see if it works.
- If your Internet still doesn’t work, call our toll free helpline 1800 121 3648.
- Reboot all your internet devices.
- Check your antenna is not loosely installed.
- Check if you have exceeded your data limit according to your plan. (Every client of Airjaldi is given client portal to check their daily, weekly, monthly and yearly data usage and their monthly invoices. Clients are also given Client ID and password to access their client portal at http://billing.airjaldi.net/customer_portal).
- If it is still slow, call our toll free helpline – 1800 121 3648.
Troubleshooting
- Reboot all your internet devices
- Check your antenna is not loosely installed.
Payment
Payments can be made via net-banking/Online payment mode not later than 11th day of each month. Net-banking Online payment :
- Net-banking
- Online payment: There is a “make a payment” link on the top of our website.
- Cash/Cheque payment to our local office or via field team member with proper receipt No.
- Make sure you have a proper receipt No/UTR No or transaction id.
- Further contact us on our toll free helpline 1800 121 3648.
Your payment date is from 1st – 8th day of every month. If your payment does not reach us by the 8th day of each month, we normally give a three-day grace period. By the 11thof every month if payments are not made our server will automatically deactivate your account.